Non-personal data we collect
Some of our software products record anonymous usage information and software exceptions. Data is limited to the following:
- De-personalized IP address
- Location – accurate to country and region only
- Name of product opened (i.e. “VBOX Test Suite”)
- Name of component opened (i.e. “Acceleration Test”) and number of opens / sessions.
- Software version number (i.e. VBTS version 1.8.36)
- Operating system (i.e. Microsoft Windows 10 Home / Microsoft Windows NT 6.2.92)
- Unit type (i.e. VB3i, VB2SX)
- Mode (Online or Offline)
- Exception details (an error message, along with information about where in the program code the error occurred)
- The date/time that the entry was recorded.
Usage information is collected when the software checks for updates. We use this information to help us to prioritize features and updates to our software/components. Exception information is collected after the software has opened. We use this information to help us to improve the quality and stability of our software.
Our software applications do not record any data entered by the user, loaded into our software or results thereafter.
Request your data
You have the right to access the data we hold about you under Section 7 of the Data Protection Act 1998. In order to make a Subject Access Request, please write to:
Unit 10-11 Swan Business Centre
- Your name, address, product number (S/N) and what information you would like.
- A form of identification such as a copy of a driving licence, passport, or document containing your signature, and a copy of a recent utility bill that confirms your address. (This is to take reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.)
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Last Updated: 19 June 2018
What are cookies?
Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.
Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples). They can also help to ensure that adverts you see online are more relevant to you and your interests.
They are referred to as session or persistent cookies, depending on how long they are used:
- Session cookies only last for your online session and disappear from your computer or device when you close your browser.
- Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.
Which cookies does RACELOGIC use and why?
When you use any of our websites or online stores, the following four categories of cookies may be set on your device:
‘Strictly necessary' cookies
These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as like shopping baskets or e-billing, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.
Some examples of these essential cookies include:
- Remembering previous actions (such as text you've entered in a registration form) when navigating back to a page in the same session.
- Identifying you as being signed in to our eStores or Racelogic.support and keeping you logged in throughout your visit so that you don't need to sign in each and every time you visit.
These cookies allow websites and applications to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help with serving advertising.
We use these types of cookies to improve your experience of the websites. Some examples of how we do this includes:
- Remembering your preferences and settings. This might include favourites or specific settings that you have chosen for the layout, text size and colours used on a website.
- Remembering if you've been to the site before so that messages intended for first-time users are not displayed to you.
- Supporting social media components, like Facebook or Twitter (where a website uses a plugin from these third party platforms, for example).
- Checking the country you are in order to display the correct language or currency.
In order to keep our websites relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the website are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
These web analytics services may be designed and operated by other companies on our behalf. They do this using small, invisible images known as "web beacons" or "tracking pixels" that may be included. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.
Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited one of our website before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.
Web analytics data and cookies cannot be used to identify you, as they never contain personal information such as your name or email address.
If you still have concerns and want to prevent your browsing data from being used by Google Analytics, you can opt out using the Google Analytics opt-out browser add-on. To opt out, you'll need to download and install the add-on on your web browser.
We use Google Analytics Advertising Features to make our online adverts more relevant to the viewer, to improve reporting on advert performance, and to avoid showing ads that the user has already seen. To do that, we have enabled Google Analytics to collect data about your traffic via Google advertising cookies and identifiers, in addition to data collected for standard Google Analytics.
We do not identify users or facilitate the merging of personally identifiable information with non-personally identifiable information collected through any Google advertising product or feature. Neither do we attempt to disaggregate data that Google reports in aggregate.
Which Google Analytics Advertising Features do we use?
- Google Remarketing
We use this feature to enable us to show targeted ads to users who have already visited our sites. Past visitors will see these ads while they are browsing the web, watching YouTube videos or reading news sites, for example.
- Google Display Network Impression Reporting
We use this feature to learn how adverts on Google's Display Networks assist our goal conversions. A goal could be submitting a contact form, for example.
- Google Analytics Demographics and Interest Reporting
We use this feature to make additional Demographics and Interests data available in Google Analytics.
Other third party cookies
Please note that on some pages of our websites, you may notice that cookies have been set that are not related to RACELOGIC or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. RACELOGIC does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.
How to control your cookies
However, there are various ways that you can control and manage your cookies, which are discussed in a bit more detail below. Please remember that any settings you change will not just affect RACELOGIC cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).
Managing cookies in your browser
Most modern browsers will allow you to:
- See what cookies you've got and delete them on an individual basis.
- Block third party cookies.
- Block cookies from particular sites.
- Block all cookies from being set.
- Delete all cookies when you close your browser.
You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely, many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using RACELOGIC websites for these reasons.
If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.
The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.
- Google Chrome
- Microsoft Edge
- Safari on Mac
- Safari iOS
- Windows 10
- Internet Explorer
Managing analytics cookies
It is possible to opt out of having your anonymised browsing activity within websites recorded by analytics cookies. RACELOGIC use Google as our analytics provider, and you can opt out of their cookies by using the Google Analytics opt-out browser add-on. To opt out, you'll need to download and install the add-on on your web browser.
Don't forget that by not allowing analytics cookies, this stops us from being able to learn what people like or don't like about RACELOGIC websites so that we can make them better.
Managing advertising cookies
You can use Ads Settings to manage the Google Ads you see and opt out of Ads Personalization. Even if you opt out of Ads Personalization, you may still see ads based on factors such as your general location derived from your IP address, your browser type, and your search terms.
You can also manage many companies’ cookies used for online advertising via the consumer choice tools created under self-regulation programs in many countries, such as the US-based aboutads.info choices page or the EU-based Your Online Choices.
Finally, you can manage cookies in your web browser.
Managing flash cookies
The most common types of cookies are HTTP cookies. You can control these using the mechanisms described above. As well as HTTP cookies, there are other technologies which work similarly to cookies called Flash Local Stored Objects (LSOs). Some parts of the RACELOGIC websites use LSOs and these can be controlled manually by visiting the Adobe website.
LSOs may be used to store user preferences for media player functionality, and without them some video content may not play properly. We therefore do not recommend turning these cookies off when visiting RACELOGIC websites.
Last Updated: 16 February 2022